Refund policy

Return and Refund Policy

Last updated: July 22, 2026

Thank you for shopping with Mysaneda. Please review this Return and Refund Policy carefully before placing your order.

By completing a purchase through our store, you acknowledge and agree to the terms below.

Return window

You may request a return within 14 calendar days after your order has been marked as delivered.

A return request submitted after this period will not be accepted, except where required by applicable law.

Submitting a return request does not automatically mean that the return has been approved.

Return eligibility

To qualify for a return, the item must:

  1. Be unused, unworn and unwashed
  2. Be in its original condition
  3. Include all original packaging, labels, accessories, manuals and promotional items
  4. Show no signs of wear, use, assembly, damage, alteration, odor, hair, stains or contamination
  5. Be accompanied by valid proof of purchase

Items returned in a condition that prevents them from being resold as new may be rejected or may receive a reduced refund based on their condition.

Return authorization required

You must contact us at support@mysaneda.com before returning any product.

Please include:

  1. Your full name
  2. Your order number
  3. The product you wish to return
  4. The reason for the return
  5. Clear photographs or video when the item is damaged, defective, incomplete or incorrect

When your request is approved, we will provide the correct return instructions and return address.

Do not return products to the address shown on the shipping label. That address may belong to a logistics provider and may not be able to process returns.

Returns sent without prior written authorization, sent to the wrong address or sent cash on delivery may be refused and will not qualify for a refund.

Return shipping costs

Unless the product arrived damaged, defective or incorrect, the customer is responsible for all return shipping costs.

Our designated return facility may be located outside the United States. International return shipping may therefore be expensive.

Return shipping costs, customs fees, import charges, brokerage fees and other costs associated with a voluntary return are the responsibility of the customer and will not be reimbursed.

We strongly recommend using a tracked and insured shipping service. Mysaneda is not responsible for returns that are lost, delayed, damaged or delivered to an incorrect address.

Original shipping costs

Original shipping charges, priority processing fees, shipping protection fees and other delivery related charges are nonrefundable, except when the entire order must be refunded because we failed to ship it as required by applicable law.

When merchandise cannot be shipped within the promised period, United States federal rules may require the seller to obtain the customer’s consent to a delay or issue a refund.

Damaged, defective or incorrect items

Please inspect your order immediately after delivery.

You must report an item that arrived damaged, defective, incomplete or incorrect within 7 calendar days after deliveryby contacting support@mysaneda.com.

Your message must include:

  1. Your order number
  2. A description of the issue
  3. Clear photographs of the product
  4. Photographs of the packaging and shipping label
  5. A short video when the problem cannot be demonstrated through photographs

We may require additional information before approving a remedy.

When we confirm that the product arrived damaged, defective or incorrect, we may provide, depending on the circumstances:

  1. A replacement product
  2. Replacement parts
  3. Store credit
  4. A partial refund
  5. A full refund

We determine the most appropriate remedy after reviewing the claim, subject to applicable consumer law.

Minor differences in color, texture, measurements, packaging or appearance caused by screen settings, lighting, manufacturing tolerances or product updates are not automatically considered defects.

Damage caused by misuse, improper handling, incorrect installation, neglect, normal wear, unauthorized modification or failure to follow product instructions is not covered.

Items that cannot be returned

The following products are not eligible for return unless they arrived damaged, defective or incorrect:

  1. Items specifically marked as Final Sale
  2. Clearance products specifically marked as Final Sale
  3. Personalized, customized or made to order products
  4. Gift cards
  5. Digital products or downloadable content
  6. Products that have been used, worn, washed, assembled, installed or altered
  7. Products with broken hygiene seals or protective seals
  8. Personal care, beauty, hygiene or intimate products after opening
  9. Items returned without all original packaging, accessories or components
  10. Free gifts, promotional items and complimentary products

A discounted product is not automatically a Final Sale item unless it was clearly identified as Final Sale before purchase.

Bundles and promotional offers

Products purchased as part of a bundle, multipack, buy one get one offer or other promotion must generally be returned together.

When only part of a bundle is returned, the refund may be recalculated using the regular individual price of the products that the customer keeps.

Any free gift included with the purchase must also be returned in unused condition. If the gift is not returned, its listed retail value may be deducted from the refund.

Exchanges

We do not offer direct exchanges.

To obtain another product, color or variation, you must return the eligible item according to this policy and place a new order.

Order cancellations and changes

Orders may enter processing shortly after they are placed.

Cancellation requests and requests to change an address, product or variation must be submitted within 2 hours after placing the order.

We will attempt to accommodate the request, but cancellation or modification is not guaranteed.

Once an order has entered processing or has been transferred to a fulfillment partner, it can no longer be cancelled or changed.

Refusing delivery or failing to collect a package does not automatically create a right to a full refund. Any return shipping charges, carrier fees, customs charges or other costs incurred may be deducted from the refund where permitted by law.

Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate delivery address.

Mysaneda is not responsible for failed delivery, loss, delay or additional costs caused by:

  1. An incorrect or incomplete address
  2. A missing apartment or unit number
  3. An incorrect postal code
  4. An incorrect recipient name
  5. A customer’s failure to collect the package
  6. A refusal of delivery

When a package is returned because of incorrect customer information or failure to collect it, a refund may be issued only after the product has been received and inspected. Original shipping costs and any additional carrier charges may be deducted.

Refund inspection and approval

Once your return has been delivered to the approved return address, please allow up to 10 business days for inspection.

We will notify you whether the refund has been approved or rejected.

Approved refunds will be sent to the original payment method. We do not issue refunds to a different card, account or payment method.

After we process the refund, your bank or payment provider may require additional time to post it to your account.

Refund deductions

Where permitted by applicable law, we may deduct amounts for:

  1. Missing products, packaging, accessories, manuals or gifts
  2. Damage or diminished value caused after delivery
  3. Signs of use, wear, washing, assembly or alteration
  4. Return shipping or carrier charges paid by Mysaneda on the customer’s behalf
  5. Unpaid customs fees or refused delivery charges
  6. Discounts that no longer apply after a partial bundle return
  7. Original shipping and optional service charges

We will not make deductions for defects or damage for which Mysaneda is responsible.

Partial refunds

A partial refund may be offered when:

  1. The customer chooses to keep an item with a minor confirmed issue
  2. A returned product has diminished in value
  3. Part of an order or bundle is returned
  4. Products, accessories, packaging or promotional items are missing

Acceptance of a partial refund resolves the specific claim to which that refund relates.

Lost or stolen packages

A shipment marked as delivered by the carrier is presumed to have been delivered to the address entered at checkout.

Before contacting us, please:

  1. Check around the delivery location
  2. Check with household members and neighbors
  3. Check any parcel locker, reception desk or mailroom
  4. Contact the carrier
  5. Allow at least 2 business days in case the carrier marked the shipment as delivered prematurely

We will assist with reasonable carrier investigations, but we are not automatically responsible for packages lost or stolen after confirmed delivery.

Chargebacks and payment disputes

Please contact us at support@mysaneda.com before opening a chargeback or payment dispute.

Opening a chargeback does not cancel the requirements of this policy. We reserve the right to provide the payment provider with order records, tracking information, correspondence and other evidence relevant to the dispute.

We may suspend further refunds or replacement processing while a payment dispute concerning the same transaction remains open.

Abuse and fraudulent claims

We reserve the right to reject returns, refunds or replacements when we reasonably determine that a request involves:

  1. Return fraud
  2. False or altered evidence
  3. Abuse of promotional offers
  4. Repeated excessive return activity
  5. A product that has been intentionally damaged
  6. A return containing a different product
  7. An empty or incomplete package

We may restrict or refuse future orders from customers associated with fraudulent or abusive activity.

Consumer rights

Nothing in this policy excludes or limits any mandatory rights that cannot legally be excluded under applicable consumer protection law.

When a provision of this policy conflicts with mandatory law, the mandatory law will apply only to the extent of that conflict.

Contact information

For questions, return requests or refund inquiries, contact:

Mysaneda
Email: support@mysaneda.com
Website: mysaneda.com