Shipping policy
Shipping Policy
Last updated: July 22, 2026
Thank you for shopping with Mysaneda. This Shipping Policy explains how orders are processed, shipped and delivered.
By placing an order through our store, you acknowledge that you have reviewed and accepted this Shipping Policy.
Order processing
Orders are generally processed within 2 to 4 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding public holidays.
Processing time is separate from shipping and transit time. An order confirmation does not mean that the order has already shipped.
Orders placed during weekends, holidays, promotions, product launches or periods of unusually high demand may require additional processing time.
We reserve the right to conduct fraud prevention, address verification, payment verification or other reasonable security checks before an order is shipped. Orders requiring additional verification may be temporarily placed on hold.
Estimated delivery times
After processing, standard delivery to addresses within the United States generally takes approximately:
7 to 12 business days
The total estimated time from placing an order until delivery is therefore generally:
9 to 16 business days
These timeframes are estimates and not guaranteed delivery dates unless we expressly state otherwise in writing.
Delivery may be affected by circumstances outside our reasonable control, including carrier congestion, customs processing, severe weather, public holidays, labor disputes, transportation disruptions, address problems and regional delivery conditions.
An order is not considered lost merely because it arrives after the estimated delivery window.
Shipping destinations
We currently ship to eligible addresses within the United States.
Availability may depend on the product, destination, carrier restrictions and applicable law. We reserve the right to decline or cancel an order that cannot reasonably or legally be delivered to the address provided.
Some products may be shipped from different fulfillment facilities. Products from the same order may therefore arrive in separate packages and at different times.
There is no additional shipping charge solely because an order is divided into multiple shipments, unless clearly disclosed before purchase.
Shipping charges
Available shipping methods and applicable charges are displayed during checkout before payment is completed.
Free shipping promotions apply only when all stated conditions are met.
Shipping fees, expedited processing fees, delivery protection charges and other optional services are generally nonrefundable once the related service has been performed, except where required by applicable law or where Mysaneda failed to provide the purchased service.
Order tracking
When tracking becomes available, the customer will receive a shipment confirmation containing a tracking number or tracking link.
Tracking information may require several business days to become active after the shipping confirmation is sent. This does not necessarily mean that the package has not been transferred into the shipping network.
During international or multi-carrier transportation, tracking may temporarily stop updating while the package is transferred between carriers, processed by customs or moved between distribution facilities.
Customers are responsible for monitoring their tracking information and responding promptly to any carrier request, customs request or delivery notice.
Multiple packages
An order may be shipped in multiple packages when:
- Products are stored at different fulfillment facilities
- Products become ready for shipment at different times
- Different carriers or shipping methods are required
- Package size, weight or product restrictions require separate shipments
Receiving only part of an order does not mean that the remaining products are missing. Customers should review all available tracking numbers before contacting us.
Address accuracy
The customer is responsible for providing a complete, accurate and deliverable shipping address at checkout.
This includes:
- Full recipient name
- Street address
- Apartment, suite or unit number
- City and state
- ZIP code
- Valid email address
- Valid telephone number when requested
Mysaneda is not responsible for delays, failed delivery, loss or additional costs caused by incorrect, incomplete or outdated information supplied by the customer.
Address changes are not guaranteed after an order has been placed.
Customers should contact support@mysaneda.com as soon as possible when an address correction is needed. Once an order has entered processing or shipped, we may be unable to change or redirect it.
Undeliverable and returned packages
A package may be returned to the sender because of:
- An incorrect or incomplete address
- A missing apartment or unit number
- Failed delivery attempts
- Refusal of delivery
- Failure to collect the package
- Failure to respond to the carrier or customs authority
- An address that the carrier cannot access
When a package is returned for a reason attributable to the customer, we may offer reshipment after the customer pays the applicable shipping and handling costs.
Alternatively, after the package has been received and inspected at the designated return facility, we may issue a refund for eligible merchandise, less original shipping charges, return shipping charges, carrier fees, customs charges and other costs incurred, where permitted by applicable law.
A package being returned to sender does not automatically mean that it has been received by Mysaneda or that a refund has been approved.
Refused deliveries
Refusing a shipment is not an approved method of cancellation or return.
Packages that are refused may incur return shipping charges, carrier fees, customs charges and handling costs.
Where permitted by law, these costs may be deducted from any refund after the package has been received and inspected at the designated return facility.
Customers who wish to return an order must follow our Return and Refund Policy.
Carrier delays
Once a package has entered the carrier network, delivery is primarily controlled by the carrier.
Mysaneda is not responsible for reasonable delays caused by carriers, customs authorities, severe weather, transportation interruptions, incorrect routing, security inspections, local emergencies or other circumstances outside our reasonable control.
This does not eliminate any nonwaivable legal rights. We will provide reasonable assistance when a package is materially delayed.
Delivery estimates shown in tracking systems are generated by the carrier and may change without notice.
Shipping delays before dispatch
We make reasonable efforts to ship orders within the timeframe disclosed at purchase.
If we learn that an order cannot be shipped within the promised timeframe, we will provide the customer with a delay notice and, where required by applicable law, the option to consent to the revised shipping timeframe or cancel the unshipped order for a full refund.
A refund required because merchandise was not shipped within the applicable timeframe will be returned to the original payment method rather than issued solely as store credit. This reflects the FTC’s shipping-delay requirements.
Delayed tracking updates
Tracking information can occasionally remain unchanged for several days.
A package is not considered lost solely because:
- Tracking has not recently updated
- The shipment is between carrier facilities
- The shipment is undergoing customs processing
- A local carrier has not yet scanned the package
- The estimated delivery date has changed
Customers should allow the full estimated delivery period before requesting a carrier investigation, unless tracking shows a confirmed exception requiring immediate action.
Packages marked as delivered
When tracking shows that a package was delivered, customers should first:
- Check the delivery location and surrounding area
- Check with household members
- Check with neighbors
- Check parcel lockers, mailrooms and reception desks
- Contact the carrier
- Allow up to 2 business days because some carriers scan packages before final delivery
A carrier delivery scan is evidence that the package was delivered to or near the address provided at checkout, but we will review credible claims individually.
Claims involving a package marked as delivered must be reported to support@mysaneda.com within 7 calendar daysof the recorded delivery date.
We may request a written statement, identity confirmation, carrier case number, police report or other reasonable documentation before offering a replacement or refund.
We do not automatically refund packages allegedly stolen after confirmed delivery. Any remedy will depend on the available evidence, carrier findings, applicable shipping protection and mandatory law.
Lost packages
A package may be treated as potentially lost when:
- The estimated delivery period has expired
- Tracking has shown no meaningful movement for an extended period
- The carrier confirms that the package cannot be located
- A carrier investigation supports the loss claim
Customers must contact us within 30 calendar days after the final estimated delivery date to report a potentially lost shipment.
Claims filed after this period may be denied where the delay prevents us from opening a valid carrier claim, except where applicable law requires otherwise.
When a package is confirmed lost before delivery, we may provide an appropriate remedy such as a replacement or refund.
We reserve the right to require completion of the carrier investigation before issuing a final resolution.
Damaged packages
Visible shipping damage should be reported within 7 calendar days after delivery.
The customer must provide:
- The order number
- Clear photographs of the outer packaging
- Clear photographs of the shipping label
- Clear photographs or video of the damaged product
- Photographs of all contents received
Customers must retain the product and all packaging until the claim has been resolved. Discarding packaging or products may prevent us or the carrier from validating the claim.
Shipping damage does not include cosmetic differences, minor packaging damage that did not affect the product or damage caused after delivery.
Customs, duties and import charges
Some products may be shipped from international fulfillment facilities.
Unless duties and import taxes are expressly collected during checkout, the recipient may be responsible for any customs duties, import taxes, brokerage charges or other government fees assessed in connection with the shipment.
Customs charges are not controlled by Mysaneda and are not included in the product price unless clearly stated otherwise.
Refusing delivery because of customs charges does not automatically qualify the order for a full refund. Any return costs, customs charges or carrier fees may be deducted where permitted by law.
Shopify notes that duties and import taxes may apply to shipments imported into the United States and that these costs can either be collected at checkout or assessed during importation.
Delivery instructions and unsecured locations
Customers are responsible for ensuring that the delivery address provides a reasonably secure and accessible delivery location.
Delivery instructions entered through a carrier platform are arrangements between the customer and carrier.
Mysaneda is not responsible for loss resulting from customer instructions authorizing delivery to an unsecured location, neighbor, reception area, garage, porch or other alternative location, except where required by law.
Shipping protection
When optional shipping protection is offered, its coverage, exclusions and claim procedures will be displayed separately.
Choosing not to purchase optional shipping protection does not remove any mandatory legal rights. However, it may mean that losses not caused by Mysaneda and not covered by the carrier are not independently insured.
Shipping protection is not a substitute for providing a correct and secure delivery address.
Order cancellation
Cancellation requests must be submitted within 2 hours after the order is placed.
We will make reasonable efforts to accommodate the request, but cancellation is not guaranteed.
Orders that have entered processing, been submitted to a fulfillment partner or shipped can no longer be cancelled.
A request submitted after the cancellation period will be handled under our Return and Refund Policy after delivery, where the product qualifies for return.
Fraud prevention and verification
We reserve the right to delay, cancel or decline an order when we reasonably suspect:
- Fraudulent payment activity
- Unauthorized payment use
- An incorrect billing address
- An unverifiable shipping address
- Reshipping or freight forwarding abuse
- Violation of carrier or legal restrictions
- An unusually high-risk transaction
We may request additional verification. Failure to provide requested verification within a reasonable time may result in cancellation and refund of the order.
Freight forwarders and reshipping services
Orders sent to freight forwarders, package forwarding companies, reshipping providers, hotels, temporary addresses or commercial receiving facilities are delivered at the customer’s risk after confirmed delivery to that intermediary.
Mysaneda is not responsible for loss, damage, delay, repackaging or incorrect forwarding occurring after the order has been delivered to the address entered at checkout, except where required by applicable law.
Events outside our control
We are not liable for a failure or delay caused by events outside our reasonable control, including:
- Natural disasters
- Severe weather
- War or civil unrest
- Government restrictions
- Public health emergencies
- Customs actions
- Carrier disruptions
- Strikes or labor shortages
- Transportation network failures
- Power, internet or system outages
This provision does not permit us to retain payment indefinitely for merchandise that cannot be shipped and does not override mandatory refund rights.
Changes to this policy
We may update this Shipping Policy periodically.
The version that applies to an order is generally the version published at the time the order was placed, unless a later change is required by law or is more favorable to the customer.
Consumer rights
Nothing in this Shipping Policy excludes or limits any consumer right that cannot lawfully be waived.
If any provision conflicts with mandatory applicable law, that law applies only to the extent of the conflict.
Contact
For questions about shipping or delivery, contact:
Mysaneda
Email: support@mysaneda.com
Website: mysaneda.com